Frequently Asked Questions
Shipping & Delivery Information
103 Rue Molière, 76000 Rouen ,France,(+33) 644638940
When will my order ship out?
Most orders of in-stock merchandise ship out 1-2 business days following order placement. Items requiring manufacturing will take longer, depending upon the item. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.
How quickly are orders delivered after shipment?
Once your order leaves our warehouse, the Shipping Method you select determines how quickly the order will arrive to your doorstep.
DOMESTIC (US) SHIPPING METHODS:
- First Class Mail - 3-7 business days for delivery
- First Class Package - Delivers within 3 business days of shipment.
- Priority Mail - Delivers within 2 business days of shipment.
- Priority Mail Express - Delivers within 1 business day of shipment.
If your shipping address is a PO Box or an APO/FPO address, your order will be shipped via the US Postal Service.
Remember that our warehouse requires one business day for order processing and USPS does NOT count the day it receives shipping information as a "business day". Thus, expect a UPS Next Day shipment to arrive 3 business days after the order was placed. For 2-Day, look for the package after 4 business days. Orders shipped via UPS will not be delivered on Saturday, Sunday, or national holidays.
Note that UPS does not ship to PO Boxes.
INTERNATIONAL SHIPPING METHODS:
- International Standard - usually delivers within 2-4 weeks, although sometimes it can take longer due to delays in customs. No tracking information is available for orders shipped outside the US. International and military orders may experience delays in shipping due to inbound and outbound processing.
- USPS Worldwide Expedited - Delivers within 2-5 days for delivery, though these orders can sometimes be delayed by customs. Tracking information is available for these orders.
Can I get my package delivered on the weekend?
No, we do not offer weekend delivery. However, the US Postal Service does deliver some items on Saturdays, so if you choose Standard Shipping, your order might arrive on a Saturday with your regular mail delivery.
How much do the different shipping methods cost?
These vary based on the weight of the items in your order. Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.
Where is my order?
Once you order placed you will receive a confirmation email that will have a tracking number. You will be able to track your shipment through the USPS tracking system by inputting the tracking number. Please note that some Standard Shipping orders, and all International Shipping orders, do not have tracking numbers assigned to them. Your order should arrive according to the shipping timelines above.
Can you tell USPS to leave my order on my porch if I’m not home to receive it?
The decision on whether to leave a package outside your home belongs to the USPS driver. Most likely, if you’re not home, the driver will leave the package in a safe location, if one is available. We don’t have any way of instructing the USPS driver to leave your package by your house if you’re not in, however; the decision is theirs.
Does USPS expedited shipping come with a guarantee?
If your order arrives later than it should have, please contact us via email at [email protected] We are not responsible for delivery delays caused by inclement weather. Please keep in mind that USPS expedited shipping refers to the time in shipping, and not the total time it will take to receive your order. All orders require a processing period of 1-2 business days (3-4 business days for orders with print-on-demand items) – so if you place a Priority Mail Express Ship order for an in-stock item on Friday, it will probably ship out on the following Monday and arrive on Tuesday.
Can I place an order and pick it up at your warehouse?
Sorry, no. All orders must be shipped.
Can I change or cancel my order after it is placed?
We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please scroll to the bottom of this page and use the contact form to let us know ASAP.
My order has already shipped. Can I have the delivery address changed?
We cannot change the shipping address for orders that have already gone out, and the US Postal Service is not able to change delivery addresses once an order has been shipped. UPS can occasionally change the shipping address, but not very often. You can contact them at 1-800-PICK-UPS, with your tracking number, to see if your address can be changed, but the chances they’ll be able to do it are low, and changing the address will almost always delay the delivery for a few days.
Credit Cards & Payment
Having trouble with your credit card or payment info?
Your card might be declined for various reasons. Please check to make sure that the name and address entered in the “Billing Information” field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn’t work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account.
Will I be charged sales tax?
Florida residents will be charged 6% sales tax.
How can I place a bulk order?
Just let us know the products you are interested purchasing in bulk by submitting a message to [email protected]. We will reach out to arrange purchase.
Returns and Exchanges
Can I return or exchange an item I’ve purchased?
Items in their original condition may be returned within 30 days of purchase for a full refund or an exchange. Note that the shipping fee is not refundable. Please contact our customer service team via email at [email protected] we will respond with return instructions.
When will my order ship out?
Most orders of in-stock merchandise ship out the business day following order placement. Items requiring manufacturing will take longer, depending upon the item. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.
Product & Availability
What happens if I order something out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.
How can I suggest a new product?
We would love to hear from you! Feel free to pass along your suggestion at [email protected] International (Non-US) Orders
How can I get involved with zambiapools?
We would love to connect. Email [email protected] and we will be in contact shortly.
How can I place a bulk order?
Just let us know the products you are interested purchasing in bulk by submitting an order under the customized tab or send a message to [email protected] We will reach out to arrange purchase.
I have another question not listed in your FAQ. Who can I contact?
Feel free to reach out to [email protected] and we will follow up with your shortly! Please include your first and last name, email address, order number, issue, and any additional information.